For facilities, food, logistics and contract services firms
Deliver the service your clients are paying for.
When service slips, the cause is usually somewhere else in the chain: a staffing gap, a supplier, a compliance lapse, a decision nobody made. Anchord finds it, gets every fix owned and done, and proves it to the client. You keep accounts, keep people and protect margin.
No situation to hand? Try it on a sample case
The problem
Escalations don't stall on effort. They stall on facts.
The client says five sites are failing. Your dashboard shows four.
The facts sit in work orders, inspection scores, schedules and email, and they don't agree. Nobody can say what really went wrong.
Your best district manager is on status calls, not at the sites
Nobody knows who actually knows, so everyone gets pulled in. The one person with the answer still hasn't been asked.
Three teams give the client three different dates
The fix is agreed in the room, then nobody can show it's done. Meanwhile the QBR, the renewal and the rebid get closer.
See it work
Five sites failing, says the client. A $3M renewal on the line.
Karen, the client's facilities director, writes that service has collapsed. The renewal review is in January. Here is how a brief finds the real cause, gets every fix owned and shows the client it worked. Atlas is an illustrative example, built from the shape of real escalations.
An example brief for a client account at risk. Atlas, a facilities services company, holds a 3 million dollar a year account across 12 sites, with a renewal review in January. Karen, the client's facilities director, writes that five sites are failing. The inspection scores show four, so the number of failing sites shows as Conflicting. The staffing schedule shows the night supervisor post vacant at three of the four sites since June, and who owns hiring for nights is Missing. Anchord asks one person, David Ortiz in Regional HR. He answers that nobody picked up night hiring after the June reorg, that he can open three roles this week, and that the fifth site, Stamford, had a spec change rather than a failure, so the facts become Established. Sarah Chen, the account owner, decides: cover nights with lead cleaners from nearby sites now, and hire three night supervisors by 30 November. The decision is recorded with its reasons. Each action gets an owner and a date: opening the three roles with David, the recovery plan to Karen with Sarah. Opening the roles becomes Jira issue OPS-27, Anchord sees it move to Done, and Sarah closes the brief with the outcome met: all four sites back above 90 for two inspections in a row, and the client's recovery confirmed in writing before the renewal review.
Want it on paper? See the one-page sample brief (PDF)
How it works
Understand. Decide. Get it done.
Finding the facts is only the start. Anchord stays with the situation until the work is done and the outcome is met.
Understand
Get to the facts, fast.
- Gather what's known from the client's emails, inspection reports, work orders and schedules, and from the systems you connect.
- Every point is marked Established, Reported, Conflicting or Missing, and each one names its source.
- Established
- Reported
- Conflicting
- Missing
- Ask the one person who knows, in the order it matters. You approve each question before it goes, and the answer folds straight into the brief.
Decide
Make the call, and keep the reasons.
- A recommended plan, weighed against the outcome you set. High-stakes plans get an independent second review that challenges them.
- You make the call. A model never does.
- The decision is recorded with its reasons, so you can defend it later.
Get it done
See the work through to the outcome.
- Every action gets an owner and a date, in Follow-through.
- Approved items become Jira issues when you allow it. Anchord watches Jira and HubSpot for the work landing, and shows each change with its source.
- Once the evidence shows the outcome is met, you close the brief with a record of how it got there, ready for the QBR or the renewal review.
Models suggest, rules decide, and you make the call. Nothing is sent or written without your say-so.
Across the service chain
Service is where it shows. The cause is usually further back.
A staffing gap, a supplier, a compliance lapse, a decision nobody made. Anchord works each of them the same way, from the facts to a fix that's owned and done, for regional operators and national providers alike.
Every week, not just in a crisis.
Anything that crosses two teams and has a deadline is a situation. Across a portfolio of client accounts, that's dozens a month:
- A missed SLA this week
- A client complaint about one site
- A shift nobody covered
- A new site mobilization
- A safety incident
- An audit or inspection finding
- QBR prep for a key account
- A rebid or renewal response
- A subcontractor that slipped
- A billing or service-credit dispute
- A supervisor post open too long
- A scope change the sites haven't heard about
Clients kept
Renewals and rebids won on proof, not promises.
People kept
Managers back on their sites, and staffing gaps owned before they turn into turnover.
Leaner operations
Fewer status calls, faster answers, and the same issue fixed once.
Better margins
Fewer service credits, less rework and overtime, and more of the account kept and grown.
- Client and account
A major client is unhappy, and the renewal or rebid is coming.
Inspection scores falling at four sites, a complaint that reached your CEO, a QBR that went badly.
Moves: Client retention
Start - Operations and sites
Service broke at the sites, and you need the cause and the fix.
Missed SLAs, night shifts not covered, a mobilization that isn't landing, a supplier or delivery that slipped.
Moves: Service levels and efficiency
Start - Workforce and teams
A people issue cuts across operations, HR and the client, and someone has to decide.
Turnover on night shifts, a staffing gap nobody owns, a labor dispute, a promise sales made that operations can't keep.
Moves: Employee retention
Start - Safety and compliance
A finding or incident needs an answer the client can trust.
A safety incident at a client site, an audit finding, a food safety or labor compliance issue.
Moves: Risk and client trust
Start - Vendors and cost
A subcontractor, supplier or spend decision needs sorting before service can move.
A subcontractor over budget, an equipment purchase, service credits disputed, the client's procurement review.
Moves: Margin
Start One record, end to end
- Start where it hurts. Each starting point already speaks the situation, so there's no blank page.
- Follow the cause anywhere. A client complaint that turns out to be a hiring gap stays one brief, with one owner per fix.
- Prove it to the client. Every path ends the same way: facts with sources, a decision, and owned work seen through to done.
Trust
You stay in charge.
Read access, unless you say so
Works today with HubSpot, Jira, Slack and Microsoft 365. HubSpot is read only. In Slack and Microsoft 365, Anchord searches the messages, mail and Teams chats your account can already see, keeps only those that name the client, and sends only the questions you choose. Jira creates issues only if you allow it.
Nothing goes out without you
You approve every question before it is sent, and every action before it becomes a Jira issue. The only follow-up Anchord sends on its own is one reminder on a question you already sent.
A source on every claim
Each fact shows where it came from. A web page can make a point Reported, never Established.
Rules decide, not a model
Models only suggest. Fixed rules decide what counts as Established, and every model call is recorded.
Delete it any time
One step in your account deletes every brief, question, answer and connection, and everything Anchord read.
The difference
Why not just ask a chat AI?
| A chat AI | Anchord |
|---|---|
| Starts fresh every conversation. | Keeps one living record of the situation, updated as answers come in. |
| Waits for you to go and ask people. | Sends the question to the right person and folds the answer in. |
| Leaves the decision to a chat log. | Records your decision with its reasons, and turns it into owned work. |
| Can answer differently each time you ask. | Fixed rules decide each fact's state, and every claim is tied to its source. |
| Ends at an answer. | Ends when every fix has an owner and a date, the work is seen done, and the outcome is met. |
Why we built Anchord
“I've watched escalations pull the best managers off their sites for weeks.”
I've led service delivery for large clients across consulting, enterprise and the public sector. When a big client escalates, the facts are spread across work orders, inspections, schedules, email and people's heads, and the best managers end up on status calls instead of fixing sites. I built Anchord so they don't have to: it finds the real cause, gets every fix owned and done, and shows the client it worked. Anchord was built with the operations leadership of a large, national facilities maintenance firm.
Your journey
From first try to part of how you work.
Try it
Start a brief from a pathway with your own files, or a sample. Free, with nothing to set up.
Start a briefConnect your systems
Works today with HubSpot, Jira, Slack and Microsoft 365, so Anchord reads where the facts already live and watches for the work landing. HubSpot and Jira are read only, and Jira creates issues only when you allow it. Anchord searches Slack, Outlook mail and Teams chats for what names the client, and sends only the questions you choose.
Make it yours
We build Anchord around your own systems: your work order, CAFM, scheduling and CRM tools, wherever the facts and the work live. We tailor the pathways and questions to how your team works, then help you roll it out. More connectors are on the way.
Talk to us
Pricing
A plan that fits how you run.
Pick where Anchord works, size it the way you count your business, and start with a pilot. Every plan includes unlimited situations.
Where Anchord works
Start with the links of the chain that hurt most, and add the rest any time.
- Client and account
- Operations and sites
- Workforce and teams
- Safety and compliance
- Vendors and cost
How it's sized
Sized the way you already count your business. Situations are unlimited, so nobody rations them.
- Sites under management
- Client accounts
- Regions or divisions
How you start
Prove it on one region first. The pilot fee counts toward your first year.
- 60-day pilot
- Annual plan
- Enterprise agreement
What do situations cost you today?
Put in your own numbers. This runs in your browser; nothing you type is sent anywhere.
- One big escalation
- $34,080
- One everyday situation
- $1,265
- Big escalations, a year
- $817,920
- Everyday situations, a year
- $379,500
Situations cost you, a year$1,197,420
Every plan includes unlimited situations, so the more of these Anchord handles, the more it returns.
- Early access
Try
Free during early access. Fair-use limits apply, and no card is needed.
- Start from any part of the service chain
- Your own files, or a sample
- Works today with HubSpot, Jira, Slack and Microsoft 365, read only unless you say so
- Start here
Pilot
A paid 60-day pilot on one region or a set of accounts, starting from the exports you already have.
- One or two areas of the service chain
- Unlimited situations in that scope
- Measured against your own baseline: hours, days to a fix, scores
- Direct access to the founder
- The pilot fee counts toward your first year
- Annual plan
Growth
Choose your areas of the chain and size the plan by sites or client accounts:
- Up to 100sites or accounts
- Up to 500sites or accounts
- 500+sites or accounts
- Unlimited situations
- Add areas of the chain as you grow
- Integrations with your work order, CAFM, HR and CRM systems
- Rollout support
- Across divisions
Enterprise
For national providers running the whole chain across regions and divisions.
- Every area of the chain
- Priced per division, with volume terms
- Custom integrations
- Governance and security review
Pricing is set from your scope and size, and from what situations cost you today. We'll walk through it with you.
Where is service slipping right now?
Say what's going on, and Anchord takes it from there.
Prefer a walkthrough? Book 20 minutes with Ashish